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Cancellation Policy
Breathe Indulgence & Beauty is a small local business with a limited number of appointments available. The time allocated for your appointment is reserved for you.

Our goal is to provide quality service in a timely manner. To do this, we have to implement the following policies.

Cancellation Time Allowance
When you book an appointment with Breathe Indulgence & Beauty and Medi Spa by Breathe, they guarantee you this time and appoint a fully qualified and highly experienced professional to take care of your needs.
If you decide to cancel your treatment with less than 24 hours notice beforehand because of a ‘change of mind’ or do not attend a booked appointment, we will apply a cancellation fee of 50% of the treatment cost.  
Covid related cancellation policy is that we do still require a 50% deposit, and it will be refunded with ‘proof’ of covid details, as in test result/proof of close contact details, etc. otherwise, there will be a cancellation fee of 50% of the treatment cost.

Deposits
A 50% deposit is required for selected treatments of 60 minutes or more.
A 50% deposit is required for all group bookings.
Your deposit is not an extra charge; it is held on an account for you on your booking and taken off your final bill. Please be aware that the only way you would ever lose your deposit is if you cancel your scheduled appointment.
To ensure the return of your deposit, please advise Breathe Indulgence & Beauty and Medi Spa by Breathe 24 hours before your appointment if you need to cancel or reschedule; otherwise, you will forfeit your deposit.
The minimum cancellation period will give your therapist a fair opportunity to fill your vacated spot.
If you use a gift voucher, 50% of the voucher will be charged if the cancellation is received with less than 24 hours notice.
For your convenience, Breathe Indulgence & Beauty has an answering service outside salon hours so that you can call anytime.
Last-minute cancelations significantly impact Breathe Indulgence & Beauty their clients and team. We have found that the deposit policy is the fairest way of managing commitment to appointments, and it also has the added benefit of keeping our costs down for our beautiful clients.

Reminder Service
We offer an SMS reminder service sent to you prior to your appointment. On receipt of this text, we ask that you confirm ‘Y’ for yes or cancel with ‘N’ for no. Breathe Indulgence & Beauty reserves the right to cancel any confirmed appointments. ‘No Shows” will be required to pay deposits for all future appointments.

Appointment Time
You must arrive on time to ensure you receive the complete service you have booked. If you are running late, please let us know – we will do everything we can to accommodate you. However, please keep in mind that we may have to reschedule your appointment or may not have time to complete the full service, in which case you will need to make another booking.

Gift Vouchers
Breathe Indulgence & Beauty offers gift vouchers for monetary value or treatment service. To make a booking with your gift voucher, please call, and when booking your treatment, please quote the gift voucher number or the details of your voucher. Vouchers are to be used within three years from the purchase date; however, a donation gift voucher is valid for three months. Once the voucher is expired, it is no longer valid.

Updated Feb 2023